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Return and Refund Policy

By placing an order with us you agree to the following return and refund policy. We reserve the right to refuse any order at our discretion.

ORDERING

Customer is responsible for goods condition checking through the delivery representative on the spot. Strictly not signing the parcel should the item purchased isn't under good condition and contact us immediately.

ShoeShop.my is not responsible for goods the customer doesn’t like simply because of the goods in hands doesn’t match or fit what have presented on their screen. We strongly encourage customer to contact us for more product information.

ShoeShop.my is not responsible for goods that are made correctly whereas the order information are incorrectly provided by the customers.

ShoeShop.my is not responsible for prices guaranteed of any product. The price adjustment of ShoeShop.my products may differ from time to time without prior notices.

ShoeShop.my is more than willing to address any of these issues in a courteous, professional and timely manner to achieve customer satisfaction towards ShoeShop.my. If the mistake is done by the customers, the customers acknowledge responsibility and assumes the cost of correcting any mistakes made.


REFUND POLICY

No refund will be entertained unless the item ordered is out of stock or we are unable to fulfil the particular order for any other reasons.
We do not accept refund based on customer’s personal reasons.


RETURN POLICY

No cancellation of order or refund will be entertained unless the item ordered is out of stock or we are unable to fulfil the particular order for any other reasons.
In the event of damaged or incorrect items received, please contact us within 3 working days upon receiving the parcel. We will get back to you soonest.
We do not accept product exchange or refund based on customer’s personal reasons.


CONTACT INFORMATION

Questions about the Return & Refund Policy should be sent to us at [email protected]