Returns

Returns & Replacements

 

ShoeShop.my wants you to be thrilled with your purchases. However, if you’re not completely satisfied with a ShoeShop.my item, we’re here to help.

 

- Customer is responsible for goods condition checking through the delivery by poslaju representative on the spot. Strictly not signing the parcel should the item purchased isn't under good condition and contact us immediately.

- ShoeShop.my is not responsible for goods the customer doesn’t like simply because of the goods in hands doesn’t match or fit what have presented on their screen. We strongly encourage customer to contact us for more product information.

- ShoeShop.my is not responsible for goods that are made correctly whereas the order information are incorrectly provided by the customers.

- ShoeShop.my is not responsible for prices guaranteed of any product. The price adjustment of ShoeShop.my products may differ from time to time without prior notices.

- ShoeShop.my is responsible for goods that have wrongly sent to the customers.

- ShoeShop.my is more than willing to address any of these issues in a courteous, professional and timely manner to achieve customer satisfaction toward s ShoeShop.my . If the mistake is done by the customers, the customers acknowledge responsibility and assumes the cost of correcting any mistakes made.

 

Return instructions

 

You may return your ShoeShop.my purchases for refund or exchange by contact the following:

email [email protected]

-or-

whatsappwechatline +6011-2818 0412

-or-

 zopim 24/7 customer support.